Service Level Agreements

All Office Printers and Multifunction Photocopiers supplied by United Copiers are available with fully inclusive Service Level Agreements.

What is a Service Level Agreement?

The vast majority of businesses investing in an office printer or photocopier device for their organisation’s printing needs choose to enter into a Service Level Agreement with a certified technical after sales service provider. Service Level Agreements are charged on a per print/copy basis, meaning you only pay for the prints/copies your organisation makes. This is the most cost effective manner in which to run the printing requirements of 95% of business. Not only does a Service Level Agreement cover the printing of documents, but it also covers the basic network setup of each device for features such as scan to email or scan to folder, which in today’s age of digital document storage, are becoming ever more important factors to consider when analysing your businesses document workflow.

United Copiers’s Service Level Agreements follow industry norms and include in the Cost Per Copy price all consumables (toners, drums, and spares) required for the ongoing running of your device and on-site technical support. Regular preventative and break fix maintenance is required to ensure that your office printer or photocopier remains a productive asset for your organisation. Any business printing, copying or scanning more than 500 documents per month should consider a Photocopier/Business Printer Service Level Agreement to ensure maximum uptime and minimum total cost of ownership when analysing their printing in environment and its overall cost to company.

Our Photocopier Service Level Agreement Includes:

  • PrintFleet automatic software for remote meter reading and printing
  • diagnostics
  • Toners
  • Imaging drums
  • Spares
  • Remote Technical Support
  • Onsite Technical Support
  • Loan Units when required

Why Service Level Agreements Save Your Organisation Money?

Total Monthly Print Costs are reduced as one service provider with industry knowledge and purchasing power supplies the consumables and services to your device/s.
One point of contact for your document production needs, log a service call via email, phone or website and receive rapid service support ensuring maximum document production uptime. Reduce the need to coordinate multiple suppliers
Software diagnostics supplied by Online Copiers monitor your print environment at all times ensuring that consumables and spares reach devices when they are needed before your Office Printer/Photocopier is rendered unusable.

For more information on our Photocopier and Business Printer service offering please click on the button below or call us at 086 001 8101

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