FREQUENTLY ASKED QUESTIONS

PAYMENT

  1. What are my payment options?
    We accept payments on PayFast via credit card, debit card, instant EFT. We also accept payments made by bank EFT. Please note for payment made by EFT, we will only start processing your order once your payment has cleared in our account.

  2. Is it safe to shop with you?
    Yes, it is safe to pay online for your order. We make use of PayFast to process payments. PayFast uses 3D Secure technology ensuring all card details are encrypted. You can read more about this in our Terms & Conditions

DELIVERY

  1. Can I change my delivery address?
    You unfortunately cannot change your delivery address once payment has been received.

  2. What are my delivery options?
    We offer two delivery methods:
    1. Collect – Upon checkout, you can choose to collect from our Johannesburg, Durban or Cape Town Offices. For address details click here. Collection hours are Monday to Friday 08:00 – 16:30. Please bring proof of ID and Credit Card used to make the purchase when collecting the goods from our premises.
    2. Courier – We can deliver directly to your home or business anywhere in South Africa.

  3. What is your delivery fee?
    United Telecoms offers free delivery for orders placed that are R1 000.00 excluding VAT or more. Should your order be less than this amount, we will charge R150.00 excluding VAT for delivery.

  4. When will I receive my order?
    Delivery times vary. Please allow 7 – 10 working days to receive your order although your order may arrive sooner than this.

  5. Do I need to sign for my order?
    If you are not able to sign for your order it is imperative you inform us of the details of the recipient that will be receiving the order on your behalf.

  6. What if a product is missing from my delivery?
    If you received an order with a missing item, please notify us by email on info@onlinecopiers.co.za
  7. How do I track my order?
    We use GlobeFlight for delivering goods. Please insert your tracking/waybill number sent to you on GlobeFlight's website.

EXCHANGES AND RETURNS

  1. What is United Copiers returns policy?
    See our returns policy here.

  2. How do I return a product?
    • Log your return/exchange
    • Send an email to info@onlinecopiers.co.za Please include the following details in your email; order number, item you wish to return, reason for returning.
    • Prepare the item for return
    • Pack the item into its original packaging and into a box. Please note if you are returning a product as you changed your mind, you need to have the original product packaging intact and undamaged.
    • Courier Collection
      Our couriers will contact you within 1 to 2 working days once you have logged your return to arrange the collection. You may also choose to return the item yourself to our Johannesburg, Cape Town or Durban Office. For address details click here.
    • Exchange or account credited
      Upon receipt of your return, United Telecoms will inspect the item(s) returned and once approved, your account will be credited and can then be used towards the purchase of another product on our website. 

  3. How long will it take to process a return?
    Upon receipt of the returned item, your return request will be processed within 14 days. Once your returned product has been approved, your account will be credited.

  4. How will I know if you have received my return?
    We will send you an email notification once your return has been received. 

  5. What are the options available for a return?
    We can either credit your account or replace the product should you have received it in a defective or damaged condition

  6. What if I change my mind about my order?
    Should you change your mind about your order, you can return it to us provided that:
    • You request a return within 7 days of receiving your order (after 7 days you may only return a product if it is defective)
    • It is undamaged and unused with the original packaging
    • It is not missing any accessories or parts
    • You pay a courier fee of R150.00 excluding VAT

  7. What if I received a damaged product?
    If you received a damaged product, you need to notify us within 7 days upon receipt of delivery. You can return the product to us at no charge and, if stock is available, we will replace the product immediately. Should your product no longer be in stock we will credit your account.

  8. What if I receive the incorrect product or the product is not as described on the website?
    If a product is not what you ordered, you can return it to us at no charge provided that:
    • You request a return with 7 days of receiving your order (after 7 days you may only return a product if its defective)
    • It is undamaged and unused with the original packaging
    • It is not missing any accessories or parts

  9. How long do I have to drop off my returned product at your office?
    Once you have logged the return on our website, you have 7 days to drop the item off at on of our offices. Should you not drop the item off within this timeframe, the return will be cancelled.

CANCELLATIONS

  1. Can I get a refund if I cancel my order?
    Should you cancel your order before delivery has been arranged you are entitled to a full refund. The refund will be processed on the card you used to make the purchase.

  2. How do I cancel my order?
    You cancel your order by sending an email to info@onlinecopiers.co.za
  3. Can I cancel my order?
    You may cancel your order prior to the point at which you receive a notification that has been sent for delivery. Should you want to return the product thereafter, you may do so in accordance with our Returns Policy.

PRODUCT OUT OF STOCK

  1. What happens if a product is out of stock?
    If we do not have a product in stock, it will reflect as such on our website. While we do our best to prevent products reflecting as in stock when in fact they are out of stock, due to the digital nature of our business this could occur.

  2. What if I have already placed the order?
    If you have already placed an order for a product when it goes out stock, we will notify you and give you the option of a refund or exchange.

  3. What if I want to know when you will have the item in stock again?
    Should an item be out of stock and you are willing to wait for us to have stock of it again, please send us an email so that we can indicate the expected waiting period for the product to arrive.

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